Charlie Cochrane has proved time and again to be of enormous value as a strategy and direction pointer. His core strength is an understanding of ideas, this is unique in his world.
— Russel Howcroft
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We've helped hundreds of clients across diverse categories.

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Grounding MasterFoods' brand ambition in authentic customer truth.

ethnographic films lead to award winning online AD campaign #makedinnertimematter

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Working with the DTA to discern pivotal consumer needs to shape people's future digital experience.

MAPPING BOTH THE EMOTIONAL AND BEHAVIOURAL CUSTOMER JOURNEY

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Identifying the spectrum of Kennards' Hire customer types.

ONLINE FORUM OF LIVE DIY EXPERIENCES TO CREATE CUSTOMER segmentation and personas

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Finding better ways for the RTA to connect with young people and shift attitudes towards risky driving.

discovery research results in award winning 'Pinky' ad

Helping Beam Suntory develop a new communications platform for Canadian Club & Dry.

COMMS DEVELOPMENT LEADS TO EFFIE AWARD CAMPAIGN

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Developing a new and robust brand positioning for Peter Lehmann Wines.

MULTI METHOD APPROACH TO UNDERSTANDING TARGET

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Finessing Miller Genuine Draft's global brand position to suit Australian sensibilities.

EXTENDED FOCUS GROUPS FOR BRAND POSITIONING

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Adding understanding of consumer behaviour and real life context to a large academic study at UNSW. 

Video ethnography Reveals the difference between consumers' reported and real behaviour.

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Helping Nature's Own & Coles understand how store modifications improve ease of shopping and address the current barriers to purchase.

Accompanied shopping explores how consumers shop the VMS category

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Finding an Australian cultural context for the Wrigley's Extra Gum global strategy.

VIDEO ETHNOGRAPHY EXPLORES READINESS RITUALS